Shipping & Returns Global-e

 

What are the delivery costs?

 

We offer free delivery for orders of 100 €/$/£ or higher.
Delivery costs are 15 €/$/£ for orders under 100 €/$/£.

How long does delivery take?

Orders will be shipped within 1-2 business days and are estimated to be delivered between 2-4 business days.

Once your order has been completed and transferred to a carrier, you will receive an email with your tracking number which can be used to track your order.

Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.

Where does Dries Van Noten ship to?

Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark (excluding Faroe Islands and Greenland), Estonia, Finland (excluding Åland Islands), France (excluding Guadeloupe, French Guiana, Martinique, Réunion, Mayotte and Saint-Martin, French Polynesia, St. Pierre et Miquelon, Wallis and Futuna, Saint Barthélémy), Germany (excluding Büsingen and Heligoland), Greece (excluding Mount Athos), Hong Kong, Hungary, Ireland, Italy (excluding Livigno, Campione d’Italia, Lake Lugano, San-Marino and Vatican), Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands (excluding Nederlandse Antilles), Norway, Poland, Portugal (excluding Azores and Madeira), Romania, Singapore, Slovakia, Slovenia, South Korea, Spain (excluding Andorra, Canary Islands, Ceuta, Gibraltar, Melilla), Sweden, Switzerland, Taiwan, the United Kingdom (excluding Northern Ireland) and the United States of America (excluding Hawaii, Puerto Rico, Virgin Islands…).

Note that certain regions within these countries are excluded.

What are the available shipping methods?

Your order will be shipped either by DHL Express or UPS, depending on your order and shipping country.

Will I have to pay import duties and taxes ?

No, all charges are included in the final purchase price. For US and GB, the price displayed already includes duties.

What is your returns policy?

We accept returns within 15 days upon arrival.
       - Fragrance items must be unopened with all packaging intact. We recommend choosing the same sample as your fragrance at checkout so that you can try the fragrance without opening it.
       - Makeup items must be unopened with all packaging intact.
       - Fashion items must be unworn with all tags attached.

For orders to Canada please be advised, we are unable to facilitate returns for any orders that include a full-size fragrance (100ml or 200ml)

What is your exchange policy?

Unfortunately we are unable to offer exchanges. You will need to return your item and place a new order.

How do I return my order?

Our boxes have been designed so that you can easily re-use them to send your returns.
Please note that in order for us to accept your return, items must be returned in perfect condition, unopened and unworn with all original packaging and tags attached.

Follow the instructions below if you are returning an order from EU:
       1. A pre-paid return label is included in your parcel.
       2. Peel off the label and stick it to the outside of the parcel, ensuring that the original label is no longer visible.
       3. Place your items carefully in the box, ensuring you include the packing list with the return reasons filled before sealing the box.
       4. Schedule a free pick-up or find your nearest drop-off point, using the same shipping company that delivered your order :
           - DHL Express return portal. Drop-off points accessible through “find a location” menu
           - UPS pick-up portal
           - UPS drop-off portal

Follow the instructions below if you are returning an order from Great Britain, Norway or Switzerland:

If your original order does not contain fragrance:
       1. Go to the return portal
       2. Print the return label
       3. Schedule a free pick-up or find your nearest drop-off point

If you are returning items from an order that contained fragrance and that was delivered by UPS (even if you are not returning fragrances):
       1. Go to the UPS portal to schedule a free pick-up or find your nearest drop-off point
       2. Contact our Customer Service team by email: contact@driesvannoten.com or by phone (local rates): +33 1 86 47 12 66; GB: +44 808 175 0465 (MON-FRI 9H30 - 18H CET)
           to request a commercial invoice printed in 3 copies, in a transparent sleeve sticked on top of the parcel.
       3. Print your UPS return label and attach it to the outside of the box, ensuring that the original label is no longer visible.

Follow the instructions below if you are returning an order from Canada and the United States :

If your original order does not contain fragrance:
     1. Go to the return portal
       2. Print the return label
       3. Schedule a free pick-up or find your nearest drop-off point

If you are returning items from an order that contained fragrance (even if you are not returning fragrances), please contact our Customer Service team by email at contact@driesvannoten.com or by phone at +1 (888) 698-2164 to organize the return.

Can I change my shipping address after my order is confirmed?

If your order has not yet been dispatched it may still be possible to change your address. Please contact our Customer Service Team
by email: contact@driesvannoten.com
or by phone (local rates):
EU: +33 1 86 47 12 66
US: +1 888 698 2164
GB: +44 808 175 0465

(MON-FRI 9H30 - 18H CET)