Terms & Conditions of Sale APAC

Last update in June 2025

Article 1 – Company information

VAN NOTEN ANDRIES NV. (hereafter “Dries Van Noten” or the “Company”) is a Belgian company whose head office is located at Godefriduskaai 36, 2000 Antwerp (Belgium), which is registered at the Crossroads Bank for Enterprises of Antwerp under number 0697760491, with a company capital of 197.315,08 euros, and Intra-European VAT n°: BE 0429 064 553 which creates, designs and sells luxury ready-to-wear clothing and fashion accessories, as well as cosmetics and perfumes. For any question or help you may need, you may contact us at:

Contact e-mail: info@driesvannoten.com

Contact phone:  (standard rates apply)

European Union: +33 1 86 47 12 66
United States: +1 (888) 698-2164
United Kingdom: +44 808 175 0465

 

Article 2 – Scope of application of the Terms and Conditions of Sale

These are the general terms and conditions of sale of the Company (hereafter the “Terms and Conditions of Sale”) which apply to any sales by Company and purchases by final consumers (for personal use only) of products carrying the Company's trademarks (hereafter the “Products”) offered for sale on the Company's website driesvannoten.com (hereinafter the "Website").

This Website is controlled and operated by Dries Van Noten from Belgium and aims to target consumers located in the following countries only:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus (only Akrotiri and Dhekelia), China, Cyprus, Czech Republic, Denmark (excluding Faroe Islands and Greenland), Estonia, Finland (excluding Åland Islands), France (excluding Guadeloupe, French Guiana, Martinique, Réunion, Mayotte and Saint-Martin, French Polynesia, St. Pierre et Miquelon, Wallis and Futuna, Saint Barthélémy), Germany (excluding Büsingen and Heligoland), Greece (excluding Mount Athos), Hungary, Hong Kong, Ireland, Italy (excluding Livigno, Campione d’Italia, Lake Lugano, San-Marino and Vatican), Japan, Latvia, Liechtenstein, Lithuania, Luxembourg,  Malta, Monaco, Netherlands (excluding Nederlandse Antilles), Norway, Poland, Portugal (excluding Azores and Madeira), Romania, Slovakia, Slovenia, Spain (excluding Andorra, Canary Islands, Ceuta, Gibraltar, Melilla), South Korea, Sweden, Switzerland, Taiwan, the United Kingdom (excluding Northern Ireland) and the United States of America (excluding Hawaii, Puerto Rico, Virgin Islands…).

Note that certain regions within these countries are excluded.

You are responsible for ensuring that you are a resident of a country and region that can receive deliveries of Products. If you do not reside in any of these countries, you will be responsible for organizing the collection or shipment of your Product(s) in or from any of the countries where the Company offers the delivery of its Products on the Website. 

All sales of Products carried out through the intermediary of the Website, even to consumers located in the abovementioned countries, are subject to these Terms and Conditions of Sale, which the customer expressly accepts when placing its order. Euro remains the applicable currency for all and any orders placed by consumers irrespective of their location.

These Terms and Conditions of Sale may be modified or updated by Company at any time; the Terms and Conditions of Sale applicable to an order placed by a customer are those in force on the day on which the order is placed.

These Terms and Conditions of Sale form an integral whole with our General Terms and Conditions of Use, our Privacy Policy and our Cookies Policy.

Article 3 – Information concerning the Products

While taking the utmost care to ensure the maximum degree of accuracy as regards the information on the Products (categories, names, reproduction, pictures, descriptions, properties, characteristics and composition, etc.) offered for sale on the Website, and regularly updating said information, descriptions and data, the Company cannot accept liability for any non-substantial errors that may occur.

Furthermore, although photographs and other reproductions of the Products for sale shall represent them faithfully on the Website, within the limits of the available techniques, they may nevertheless contain non-substantial errors.

The Products are offered for sale within the limits of their availability.  If, despite the Company's vigilance, the Products ordered are no longer available, the Company will inform the customer of this by any appropriate means (telephone or e-mail) as soon as possible and agree on any alternative satisfactory solution for the customer.

Article 4 – Ordering Products on the Website

4.1 General

1. The title to the Products ordered transfers from Global-e to you before import and risk transfers to you upon delivery at the address specified in your Order. If you did not pre-pay Duties & Taxes, the transfer point will be at the port of entry in the import destination.

2. You are the 'importer of record' of the Product. we (or our agent) only facilitate the importation on your behalf, acting as your agent. In some cases, we may act as the 'declarant' solely to facilitate the customs clearance (however this does not change your status as importer).

3. Before ordering, check the standards for using the product in your destination. Products ordered for destinations with different standards cannot be returned for this reason, and no liability will be assumed in any circumstances which may arise from purchasing Product without the correct standards for your destination. You are responsible for ensuring the Product can be lawfully imported into your destination. you must comply with all applicable laws, regulations, certifications, and rules of the import destination.

4. Please note that the Product and its documentation (e.g. packaging, manuals, care labels, instructions, safety warnings) may not be in your language. Manufacturer's services or parts may not be available in your location. Powered products may not match your destination's standards, regulations or specifications . Please ensure suitability of the Product for your needs prior to placing an Order, including ensuring safe access to your delivery address.

5. Global-e may use customs brokers or fiscal representatives for the purposes of clearing products into your destination on your behalf. For such purpose, Global-e or its affiliates may also serve as a ‘customs declarant’ in their own name, acting on your behalf. By agreeing to these Terms, you consent and authorize us and such parties to act on your behalf (as an agent, declarant or otherwise) to: (a) transact with relevant authorities, (b) complete, submit and execute related documents for the import and clearance of Products, (c) facilitate payment of Duties & Taxes and customs clearance; and (d) if applicable, return such Products (subject to these Terms).  

6. For clarity, any purchase of Products under a tax exemption (i.e. by submitting your VAT number) will still be classified by Global-e as a personal import transaction. You hereby agree and acknowledge that the Products you purchased under such exemption are for your own use and not for resale.

4.2 Place an order 

To place an Order, you must fill in all required information and click the "Pay and Place Order" button (or the button that displays similar verbiage) on checkout. You agree to always provide valid, current and true information about yourself. Please review your details and the Order details carefully, our checkout process allows you to identify and correct any input errors before submission of the Order.  

The checkout displays the Products, their prices, delivery/shipping costs (if any) (“Delivery Costs”), and applicable import duties, taxes and charges which may be imposed in relation to the clearance of the Order into the delivery destination (collectively, “Duties & Taxes”). Duties & Taxes amounts may not always be available for pre-payment, so please check Section 3 below for more information.

We offer you the option to purchase the Product in your local or chosen currency. Please note that due to exchange rate fluctuation, prices may change from time to time, however the total Order amount as presented on checkout when completing your Order will not be affected by such exchange rate fluctuation. The Webstore displays Product images and characteristics. Minor visual differences may occur between displayed images and the received Products (e.g., in color, texture etc.). Dimensions may vary slightly.  

The checkout page will present the relevant payment options which are available to you, based on your location. Global-e, acting as the merchant of record, will use one of its third-party payment processors (including, as needed, their tools, technology or services) to process the payment. Depending on your location, payment may be made to one of our intra-group affiliates (listed <<<here>>>). and such payment will be deemed a payment to us.  

[[The information contained in these Terms, and the data presented on the Webstore and checkout, serves only as an “invitation to offer”, and no commitment to sell or provide the Products is made until you receive an email explicitly stating that the Order has been accepted and confirmed ("Order Confirmation"). The contract for the sale of Products comes into effect only upon Order Confirmation and is concluded in the dispatch country (where the Products are shipped from). If shipping, delivery, or other fulfilment obligations cannot be completed, you will be notified via email, and applicable refund amount will be processed promptly.

Orders may be subject to fraud checks and other mandated regulatory checks, such as 'denied parties screening', or any other case of suspicion that the identity, address, email, or payment information provided were used fraudulently or in an unauthorized manner. In some cases, we may require you to provide additional verifications and information as a pre-condition to Order Confirmation/fulfilment.  

There are various circumstances under which your Order may be declined or cancelled, either in full or in part, before or after an Order Confirmation was issued. We reserve the right, at our sole discretion, to take such action for reasons such as (but are not limited to): Orders that failed the fraud or regulatory checks; Orders deemed abnormal or suspected of being placed in bad faith; Orders not placed by Consumers; cases where the provided payment information cannot be verified; or situations where a Product included in the Order is unavailable. Certain Products may be subject to quantity limit, on a per- order, address, or any other criteria basis. Such Orders may be declined or cancelled at any time.

An Order may also be declined or cancelled in case of actual or suspected errors, whether such error is related to us, you, or any third party. Errors may refer to good faith, genuine, or honest mistake without which the Order would not have been placed, accepted or dispatched, and a contract to sell the Product(s) would not have been agreed upon. By way of example, unusual low price of an item that is typically priced significantly higher, absent of a legitimate sale or promotion. This also extends if the error was exploited to purchase unusual quantity of items. In such erroneous circumstances, we are under no obligation to accept or honor the Order.  

Whenever an Order is cancelled or declined, you will be refunded pursuant to these Terms, provided that your payment was processed successfully. We are not obligated to provide a specific reason for declining or cancelling any Order Unless otherwise mandated by applicable law.  

Article 6 – Payment

1. If you used a payment method that supports pre-authorization (e.g. most credit cards), the payment amount will first be authorised and will be captured (charged) at the latest on Product dispatch. Other methods (such as PayPal or other e-wallets) are likely to be charged immediately upon Order Confirmation. In any case, the full amount of your Order will be charged even if the shipment is split, or for pre-orders.  The Order will appear on your transaction statement as a transaction placed with "Global-e//Brand name" (or substantially similar language). We prioritize transparent communication and fair treatment in all payment-related matters. Some payment methods may offer or support different timing than as described above, and that will not be in our control.  

2. Your bank, card issuer, or chosen payment method may impose additional charges, fees, or surcharges (such as foreign transaction/ cross border fees or such other fees), determined by your relationship with such financial institution and their policies. Global-e will not liable for, and may not have knowledge or control over, such charges. Please check your terms of service with such financial institutions for more details.  

3. Global-e takes your payment security seriously and is committed to safeguarding your payment details by implementing strong security measures. Whilst we strive to maintain the highest levels of protection, please be aware that neither Global-e nor the Brand can be held liable for loss you may suffer as a consequence of a third party accessing your payment or account credentials.  

4. special terms pertaining to specific payment methods:

Payment by Invoice with Klarna: In cooperation with Klarna and in certain jurisdictions only, you may be offered the opportunity to purchase the Product using Klarna as a payment method. The terms and conditions which will apply to payment by Invoice with Klarna can be found herehttps://cdn.klarna.com/1.0/shared/content/legal/terms/EID/en_de/invoice?fee=0. Eligibility for use of the Klarna invoicing payment method will be determined by Klarna in their sole discretion and Global-e accept no liability in respect of your use of Klarna as a payment method. Where you choose to purchase your Product using payment by invoice with Klarna, you will be sharing your personal data with Klarna and the terms of Klarna privacy policy shall apply to their use of your personal information. Global-e shall have no responsibility for their use of your personal data.

Cash on Delivery (“COD”) may be available in some destinations. Amounts payable through COD may be limited due to requirements of applicable laws, carriers or Brand policies. The Products will only be handed to you subject to and after you have signed the delivery note and paid the full Order amount.  

 

Article 7 – Delivery

1. Your Order's delivery and fulfilment are handled by service providers, selected and managed by us or the Brand. Some Products may not be delivered to certain locations or destinations (due to limitations imposed on the Product itself or by the destination). You will be informed of such constraints on the Webstore or during checkout, and you should not be able to complete an Order containing such limitations. We reserve the right, at any time, to suspend or cancel the delivery of any Product that cannot be legally delivered, even after Order Confirmation.

2. Delivery dates provided during checkout (or on the Webstore) are typically estimates, unless explicitly stated otherwise. Your Order will be delivered by the latest date specified at checkout based on your selected delivery method, or if no date is specified, within 30 days of Order Confirmation, barring exceptional circumstances (like pre-orders). Please note that delivery capabilities and timing depend on your address and chosen delivery method. Different parts of your Order may arrive on separate dates.  

3. If you receive a notification of attempted delivery, it is your responsibility to contact the Fulfilment Provider using the provided details to arrange re-delivery. Efforts will be made to deliver your Product according to the Order details.

4. Delivery is considered complete when the Product reaches the address you specified in the Order. In cases where you failed to pay Duties & Taxes (which were not pre-paid on checkout), delivery will be considered complete on arrival of the Product to the port of entry of the destination country.

Article 8 – Right of withdrawal

To the fullest extent permitted by law and notwithstanding anything to the contrary in these Terms and Conditions of Sale the customer has a right of withdrawal that he/she may exercise until 15 days from the receipt of the Products.

The right of withdrawal may be exercised by sending notification to the Company by e-mail at contact@driesvannoten.com. This notification can either be made through the return section within our Website or by submitting any other explicit statement of his/her decision to exercise its right of withdrawal.

The customer must then return the Products delivered:

• either by following the steps of the procedure suggested by the customer service of the Company, in the context of which the costs of returning the Products will be borne by the Company;

 

• by any other means chosen by customer, at his/her own expense. Customer is advised to keep any proof of having returned Products, which presupposes that the Products will be returned by the customer by recorded delivery or any other means that allows proof of a specific date of return.

The return of the Products must be made by the customer:

• within fifteen (15) days as from the time of his/her has notified to Company his/her intention to exercise his/her right of withdrawal;

 

• in their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them at the time of delivery (notice, warranty, tags, certificate of authenticity, etc.) and the delivery slip enclosed with the Products delivered.

Reimbursement of the price invoiced for Products returned will be made by crediting the customer's bank account within (14) days as from the receipt by the Company of the returned Product or, if earlier, the day on which the customer supplies evidence of having sent the Products back.

Please note that this right of withdrawal may only be exercised from the reception of the Product(s). Thus, it cannot be exercised during the time between the order confirmation and the reception of the Product(s).

Any personalized, revised or altered Products, or any Product returned in a damaged, used beyond what is necessary to establish the nature, characteristics and functioning of the Product, incomplete or soiled condition, may not be refunded or exchanged.

Article 9 – Legal warranties

The customer must verify that the Product(s) delivered are compliant to his/her order.

To the fullest extent permitted by law and notwithstanding anything to the contrary in these Terms and Conditions of Sale, Customer is informed that Company's Products are subject to the following legal warranties concerning conformity and hidden defects, which apply independently from any commercial warranty provided, as the case may be, by Company:

Conformity

The seller shall deliver a product compliant to the contract and is responsible for any lack of conformity which exists at the time of delivery.

The seller is also responsible for the conformity defects resulting from the packaging, instructions for assembly or installation when these have been made its responsibility by the contract or have been produced under its responsibility.

The customer has the right to reject the Product because of its lack of conformity within 24 months from the delivery of the goods.

Any non-conformities which appear within 24 months from the delivery of the Products are deemed to exist at the time of delivery, unless the contrary is proved.

The customer may choose between the repair or replacement of the Product, except where one of these options implies excessive costs for Company as regards the value of the Product or the significance of the defect. In such case, Company may choose the second option which was not chosen by the customer.

The conformity warranty shall not imply any costs for the customer.

Hidden Defects

A seller is bound to a warranty for any hidden defects of the product sold which make the product unfit for the use for which it was intended, or which impair the use of it so that the purchaser would not have purchased it, or would only have offered a lower price for it, if purchaser had known them.

The customer has the right to reject the Product because of its redhibitory defects within a period of two years following the discovery of the defect.

In case of hidden defects, the customer may choose between returning the product to Company and being reimbursed the price of the Product, or keeping the Product and obtaining a reduction in price.

 

If the Products delivered are not the Products that were ordered, the customer shall:

• inform the Company as soon as possible, by means of an e-mail sent to: contact@driesvannoten.com explaining why the Product is not in conformity with his/her order;

  

• return the concerned Product(s) in their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a copy of the delivery slip enclosed with the delivered Product(s);

 

• follow the steps of the return procedure suggested by the Company, as described on the Website link and/or in the return information notice that came with the order, in the context of which all the costs of returning the Product(s) will be borne by the Company;

 

• the costs of returning the Product(s) will however be borne by the Company, only if the customer is right in claiming that the Product returned is not compliant with his/her order, and subject to providing evidences of said costs to the Company. They will then be reimbursed by crediting the customer's bank account accordingly.

 

• if it is not possible to exchange or repair the returned Product, reimbursement of the price invoiced for non-compliant Products that have been returned will be effected by crediting the customer's bank account within, at the latest, fourteen (14) days as from the Company's receipt of the returned Products.

 

 Article 10 – Intellectual property rights

The Company's products and trademarks whether figurative or not, and, in general, any other trademarks, illustrations, images, designs, models and logos displayed on the Website, are and will remain the exclusive property of the Company. Any contents published on the Website are protected by copyrights.

Nothing herein shall be construed as granting customer any right in the trademarks, products, distinctive signs of Company, and any intellectual property rights attached to it.

The customer undertakes not to download, disseminate, reproduce or modify the Website, either in whole or in part, in any form whatsoever.

The customer undertakes, more generally, to read and comply with the Terms and Conditions of Use of the Website, accessible by clicking on following link.

Article 11 – Personal Data

Company collects the following personal data: the identity, login and password chosen by the customer on the Website, its e-mail address, telephone number, the address of the customer's usual place of residence, the delivery address, the means of payment.

This data is strictly necessary in order to process the order and may only be communicated to the Company's contractual partners intervening in the performance of the order (e.g. banking institutions for the payment of orders or shipment companies ensuring delivery of the Products).

The customer has the right to access, require deletion or modification of his/her personal data.

In order to exercise this right, he/she may send a letter to: contact@driesvannoten.com

However, customer is informed that without such data, Company may not be able to perform its order(s).

Company’s Privacy Policy is accessible by clicking on following link

Article 12 – Liability

Subject to the limitations specified in applicable mandatory legislation, Company may only be held liable for direct damages resulting from its fault, negligence or fraud under these Terms and Conditions of Sale.

The Products are designed for a personal and domestic use, to the exclusion of resale purposes. Company may not be held responsible for any loss of profits or business in relation with any resale activity carried out by customer.  

Subject to the limitations specified in applicable mandatory legislation, Company may not be held responsible for any indirect damages resulting from the use of the Products by customer or any third party. The loss or impossibility to use Products due to events beyond the Company’s control may not give rise to any reimbursement or indemnification by Company.

Article 13 – Complaints

If you wish to file a complaint about the Products, please contact us by e-mail at contact@driesvannoten.com. We will endeavor to handle your complaint within ten (10) business days.

Article 14 – Repeated Returns

We offer a flexible return policy to facilitate your shopping experience on driesvannoten.com.
We also monitor the number of returns made by our customers to ensure an optimal service.
In the event of repeat returns, we reserve the right to orient our clients to our physical stores and decline future online orders.

 

Article 15 – Miscellaneous

The Company's performance of all or part of its obligations will be suspended, as of right, without liability, in the event of the occurrence of a force majeure case.

The Company will inform the customer of any such event within at the latest eight (8) days of its occurrence. If this suspension of the Company's performance of its obligations continues for more than thirty (30) days, the customer will have the possibility of cancelling the order in course. In this case, the customer will be reimbursed by the Company as soon as possible by crediting his/her bank account.

Should any of the provisions of these Terms and Conditions of Sale come to be declared wholly or partially null and void, the other provisions and all the other rights and obligations resulting therefrom will remain unchanged and will continue to be applicable.

Article 16 – Competent jurisdiction - Applicable law

The Terms and Conditions of Sale are submitted to Belgian law, to the exclusion of the Vienna Convention on International Sales of Goods, without prejudice however to any applicable local public order regulations benefitting to consumers in accordance with EU Regulation 593/2008 (“ROME I”) of 17 June 2018.

In case of any dispute between Company and a customer located in the EEA that has not been resolved amicably by Company’s customer services within a reasonable period of time, consumer may appeal to the Consumer Mediation Service by clicking on this link https://consumentenombudsdienst.be/nl.

Customers based in the EU, Norway, Iceland, or Liechtenstein may also file a complaint on the following website, in order to seek online dispute resolution: http://ec.europa.eu/consumers/odr/. The European Commission will transfer complaints to the relevant national ombudsmen.

Where the dispute is not resolved amicably, such dispute shall be submitted to the competent courts of Belgium, without prejudice to any rights the consumer may have under Regulation (EU) No 1215/2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters, (“Bruxelles I bis”) of 12 December 2012. 

ANNEX 1 – ADDITIONAL PROVISIONS FOR SPECIFIC COUNTRIES

1. Canada

If you are a resident of Canada, then you hereby agree that notwithstanding anything in these Terms and Conditions of Sale to the contrary and were permitted under applicable law you might exercise your right of withdrawal until 15 days from the receipt of the Product(s), except for those orders containing Fragance Product(s) which are ineligible for withdrawal, return, refund or exchange.

 

2. European Union

If you are a resident of an EU country, then you hereby agree that notwithstanding anything in these Terms and Conditions of Sale to the contrary and were permitted under applicable law, you might exercise your right of withdrawal until 15 days from the receipt of the Products. 

 

3. United Kingdom

If you are a resident of the United Kingdom, then you hereby agree that notwithstanding anything in these Terms and Conditions of Sale to the contrary and were permitted under applicable law, you might exercise your right of withdrawal until 15 days from the receipt of the Products. 

 

4. United States

If you are a resident of the United States, then you hereby agree that notwithstanding anything in these Terms and Conditions of Sale to the contrary and were permitted under applicable law, you might exercise your right of withdrawal until 15 days from the receipt of the Products. 

     5. Australia

1. All terms, conditions, warranties and representations that might otherwise be granted or implied by Australian law, are hereby expressly excluded, except for any liability that cannot be excluded, restricted or modified, or which cannot be excluded, restricted or modified except to a limited extent, as between the parties by law including liability under the Competition and Consumer Act 2010 (Cth). Nothing restricts you rights under the Australian Consumer Law, these rights include:

• If your Products fails to meet a consumer guarantee under the Australian Consumer Law, you will be entitled to a repair, replacement or refund depending on whether the defect is classified as a minor or major defect. A consumer guarantee under the Australian Consumer Law includes a guarantee that the product is of acceptable quality, matches the description provided in the Site, is fit for purpose and meets any extra promises made about performance, condition and quality.

• If the defect is considered a minor failure of the Product, your Product may be repaired, replaced or you will be refunded for your purchase, as elected by us or the Brand.

• If the defect is considered a major failure of the Products, you are entitled to reject the goods and choose a refund or replacement of the Product, or ask for compensation for any drop in value of the goods.

2. The Clause captioned “DUTIES & TAXES”, including in relation to return costs and claiming back Import Charges in cases of returns or other eligible circumstances, is subject to your rights under the Australian Consumer Law (including in relation to return costs under the consumer guarantees).

3. The final two paragraphs of the clause captioned “TITLE; RISK; IMPORTER OF RECORD” are subject to your rights under the Australian Consumer Law, including under the consumer guarantees.

 

These Terms and Conditions of Sale have been updated in February 2024.

© VAN NOTEN ANDRIES NV, 2024 All rights reserved.