Shipping & Returns

What are the delivery costs?
 
We offer free delivery for orders of 100 €/$/£ or higher.
Delivery costs are 15 €/$/£ for orders under 100 €/$/£.

How long does delivery take?

Orders will be shipped within 1-2 business days and are estimated to be delivered between 2-4 business days.

Once your order has been completed and transferred to a carrier, you will receive an email with your tracking number which can be used to track your order.

Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.

What are the available shipping methods?

Your order will be shipped either by DHL Express or UPS, depending on your order and shipping country.

What is your returns policy?

We accept returns within 15 days upon arrival.
       - Fragrance items must be unopened with all packaging intact. We recommend choosing the same sample as your fragrance at checkout so that you can try the fragrance without opening it.
       - Makeup items must be unopened with all packaging intact.
       - Fashion items must be unworn with all tags attached.

For orders to Japan, please be advised that we are unable to facilitate returns for any orders that include a full-size fragrance (100ml or 200ml).

What is your exchange policy?

Unfortunately we are unable to offer exchanges. You will need to return your item and place a new order.

How do I return my order?

Our boxes have been designed so that you can easily re-use them to send your returns.
Please note that in order for us to accept your return, items must be returned in perfect condition, unopened and unworn with all original packaging and tags attached.

Follow the instructions below if you are returning an order:

If your original order does not contain fragrance:
     1. Go to the return portal
       2. Print the return label
       3. Schedule a free pick-up or find your nearest drop-off point

If you are returning items from an order that contained fragrance (even if you are not returning fragrances), please contact our Customer Service team to organize the return.

Can I change my shipping address after my order is confirmed?

If your order has not yet been dispatched it may still be possible to change your address. Please contact our Customer Service Team:

by email: contact@driesvannoten.com
by WhatsApp: +1 888 560 7230

MON-FRI 10H - 18H (LOCAL TIMES)