Returns & Exchanges
- RETURNS & EXCHANGE
- Beauty products
What is your returns policy?
We accept returns within 30 days of receipt for full-price items and within 15 days for sale items.
- Fragrance items must be unopened with all packaging intact. We recommend choosing the same sample as your fragrance at checkout that so you can try the fragrance without opening it.
- Makeup items must be unopened with all packaging intact.
- Fashion items must be unworn with all tags attached.
What is your exchange policy?
Unfortunately we are unable to offer exchanges. You will need to return your item and place a new order.
How do I return my order?
Our boxes have been designed so that you can easily re-use them to send your returns.
Please note that in order for us to accept your return, items must be returned in perfect condition, unopened and unworn with all original packaging and tags attached.
Follow the instructions below if you are returning an order from EU (excluding Norway) :
1. A pre-paid return label is included in your parcel.
2. Peel off the label and stick it to the outside of the parcel, ensuring that the original label is no longer visible.
3. Place your items carefully in the box, ensuring you include the packing list with the return reasons filled before sealing the box.
4. Schedule a free pick-up or find your nearest drop-off point, using the same shipping company that delivered your order :
- DHL Express return portal. Drop-off points accessible through “find a location” menu
- UPS pick-up portal
- UPS drop-off portal
Follow the instructions below if you are returning an order from Norway :
If your original order only contained makeup or fashion (no fragrance) :
1. Go to the return portal
2. Print the return label
3. Schedule a free pick-up or find your nearest drop-off point
If you are returning items from an order that contained fragrance and that was delivered by UPS (even if you are not returning fragrances) :
1. Go to the UPS portal to schedule a free pick-up or find your nearest drop-off point
2. Contact our Customer Service team by email: email@example.com or by phone (local rates): +33 1 86 47 12 66 (EU), +1 (888) 698-2164 (US), +44 808 175 0465 (GB)
to request a commercial invoice printed in 3 copies, in a transparent sleeve sticked on top of the parcel.
3. Print your UPS return label and attach it to the outside of the box, ensuring that the original label is no longer visible.
When can I expect my refund?
Once your return has arrived at our warehouse, the item(s) will be processed by our customer service. If we receive the item(s) in line with our returns policy, we will process a refund to your original payment method within 14 days of receipt. You will receive an email to confirm once the refund has been processed.
Can I return my item(s) to a Dries Van Noten store?
We kindly request that all purchases be returned to the point of purchase, whether online or in a Dries Van Noten store.
I misplaced my return label. How do I obtain a new one?
Please contact our Customer Service team as soon as possible
by email: firstname.lastname@example.org
or by phone (local rates):
EU: +33 1 86 47 12 66
US: +1 888 698 2164
GB: +44 808 175 0465
(MON-FRI 9H30 - 18H CET)